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Noticeboard

New Minor Illness Clinic

If you call requesting an urgent appointment on the day the receptionist may offer you an appointment in our Minor Illness Express Clinic.  You will be assessed by our Nurse Practitioner,  Mrs Lynn Cross  who is able to assess and treat a range of common health problems and prescribe medication if required. This Nurse has been trained to spot signs of more serious illness and will alert the Duty Doctor. 

 

Practice Policies and Confidentiality

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. This means that your medical records are treated with the utmost care and their contents are protected from unregulated access.

We also protect the very fact you have come to see us and treat this as confidential information.

This means that we will not divulge information about your records, or your appointment times, or your wheareabouts in the building with anyone else, even a close family member, without your express permission having been recorded in your notes.

Identifiable information about you will be only shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services. For more information about this see under Summary Care Record.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases

Anonymised patient information may also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

If you would like to read in more detail about the points above, together with links to information about relevant legislation please see under Privacy Notice.

Freedom of Information Act 

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.  Find out more here

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, all patients may request to see their medical records, and also to have copies of their records. 

However, this is a process which needs to be dealt with carefully, as medical records may contain information about third parties (for example other members of the family or employers) which can’t be released to the patient. Also medical records contain information which may need medical interpretation, and which may otherwise be misleading if not released without explanation of context. 

For this reason medical records need to be reviewed by a member of the clinical team (described as the "Data Controller"in the Act) before they are made available for access, and this may take a few days to arrange. 

Requests for access to records should be made through, the Practice Manager. If copies of records are required, then we are obliged by law to ask for a written request signed by you. The provision of access to records may be subject to an administration charge which includes the cost of copying and also the cost of staff time). 

For more information and a copy of the Subject Access Request form required for you to make this application please download the document here. Access to medical records Info for patients

No information will be released to third parties (eg solicitors or employers) without the patient's written consent unless in the very rare situation we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Our complaints policy describes how we manage complaints.

To pursue a complaint please contact Mrs Julie Batchelor, the Practice Manager who will deal with your concerns appropriately.

 

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety.

In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

 



 
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